For general questions, pre-purchase questions, questions about your subscription, and refund requests, please contact us by sending an email to support@daext.com
For technical support, please use the methods described in the sections below.
Technical support for active subscribers
Support for the user with an active subscription with one of our products is provided in one of the following methods:
- By sending an email to support@daext.com from the email address associated with the subscription (if you can’t send an email from the email address associated with the subscription, please include the order ID of the subscription in the email)
Item support includes:
- Answering technical questions about item’s features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
Item support does not include:
- Customization services
- Installation services
Technical support for Envato Market customers
Support for the products distributed with our Envato Market Profile is provided in one of the following methods:
- By submitting the contact form available in our Envato Market Profile
- By submitting the form available in the support tab of the product for which you are requesting support
- By sending an email to support@daext.com with included the item purchase code
Item support includes:
- Answering technical questions about item’s features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
Item support does not include:
- Customization services
- Installation services
More information on the item support policy applied to the items sold through the Envato Market is available on this page.
Technical support for Envato Elements customers
Support for the products distributed with our Envato Elements Profile is provided in one of the following methods:
- By submitting the form available in the support tab of the product for which you are requesting support
Item support includes:
- Assistance with reported bugs and issues
Item support does not include:
- Answering technical questions about item’s features
- Help with included 3rd party assets
- Customization services
- Installation services
Technical Support for WordPress.org users
Support for the products distributed with our WordPress.org Profile is provided in one of the following methods:
- By submitting the question in the support tab of the product for which you are requesting support
Item support includes:
- Assistance with reported bugs and issues
Item support does not include:
- Answering technical questions about item’s features
- Help with included 3rd party assets
- Customization services
- Installation services